Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@lolaonthewall.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.

Payments

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We currently do not offer cash on delivery when you purchase online.

Returns

  • In the unlikely and unfortunate event your item(s) have arrived damaged, defective or incorrect, we will gladly offer refunds or resend the correct item(s) within 15 days of the delivery. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you. Refunds will be made to the same method of payment, and takes up to 15 business days to process.

  • At this time we do not offer exchanges as all items are made-to-order.

 

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Uncategorized

Our prints are made of high-quality 189 grm cardstock matte paper to ensure vibrant color reproduction and long-lasting durability.

We offer a variety of sizes to fit your needs and space [ 5x7 in, 8x19 in and 11x14].